Refund, Cancellation, and Rescheduling Policy

Please review this policy before registering for any course with New York CPR Classes. By completing your registration, you agree to the terms outlined on this page.

Registration Policy

Refund Policy

New York CPR Classes does not provide refunds after a registration has been completed.

This policy applies to all classroom courses, blended learning programs, online training, skills sessions, and certification courses. Please make sure you select the correct course and date before completing your booking.

Rescheduling Your Course

If you cannot attend your scheduled class, you may request to move to another available date before your course begins.

Standard Rescheduling

Students who request a new class date before their scheduled course starts will be charged a $25 rescheduling fee for each change.

Requests received after the course has started cannot be accepted.

Reschedule Protection

Students have the option to purchase Reschedule Protection during their initial registration for a one-time fee of $15.

This option allows you to change your class date up to two times without paying the standard rescheduling fee, provided that:

  • Your request is submitted before the scheduled class start time.
  • Both reschedule opportunities have not already been used.

After the two included changes have been used, any additional schedule changes will require the standard $25 rescheduling fee.

The Reschedule Protection fee is non-refundable, whether it is used or not.

Items That Cannot Be Refunded

The following purchases are considered final and are not eligible for a refund under any circumstances:

  • Online courses, blended learning programs, HeartCode Complete, HeartCode Skills, RQI courses, and any digital training that provides immediate access after registration.
  • Any course registration that has already been rescheduled.
  • Reschedule Protection purchases.
  • Rescheduling fees.

Digital course access is issued directly to the registered student and cannot be canceled, transferred, or reassigned after activation.

No-Show Policy

Students who do not attend their scheduled class or skills session without notifying New York CPR Classes before the course begins will be considered a No-Show.

If you are marked as a No-Show:

  • Your registration will be forfeited.
  • No refund will be issued.
  • No credit will be applied to a future course.
  • A new registration will be required to attend another class.

Online Course Access

Access to online learning materials is issued immediately after registration and is connected to the student’s individual account and email address.

Because digital access is provided right away, online course purchases cannot be refunded, transferred, or assigned to another participant.

Questions About This Policy

If you have questions about our refund, cancellation, or rescheduling policy before registering, please contact New York CPR Classes. Our team is happy to explain the policy and help you choose the course that best fits your schedule.

Other Life Saving Courses We Offer

ACLS

Advanced Cardiovascular Life Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Truster Certification

PALS

Pediatric
Advanced Life
Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Truster Certification

BLS

Basic Life Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Truster Certification

Still Have Questions?

Our team is happy to help clarify your options before you register.

Frequently Asked Questions

What is Reschedule Insurance?

Reschedule Insurance is an optional add-on available during registration for a one-time fee of $15. It allows you to reschedule your course up to two times without paying the standard $25 rescheduling fee.

Yes. You may reschedule your course as long as you submit your request before your scheduled class begins. A standard rescheduling fee of $25 applies unless you purchased Reschedule Insurance during registration.